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FAQ

Luxury rental questions, answered clearly

Find answers to the most common questions about reservations, requirements, vehicle delivery, availability, and the Shift Rental Cars experience.

1. Explore our fleet and select the car that best suits your plans and preferences. Click "Book Now."

2. Review the features, pricing, and availability; then, complete the booking details to finalize your request via the website.

3. Receive your car and enjoy a smooth, premium driving experience.

1. Explore our fleet and select the car that best suits your plans and preferences. Click "Book Now."

2. Review the features, pricing, and availability; then, complete the booking details to finalize your request via the website.

3. Receive your car and enjoy a smooth, premium driving experience.

To book a car, you must select the vehicle at Shift Rental Cars, create a Turo account (via the provided link), hold a valid driver's license, obtain approval to drive on Turo, and be at least 18 years old (in the U.S.).

Describe your booking process — online form, phone, or via 2roove.com platform. Explain steps, timing, and what customers expect after submitting

Once the reservation is complete, the vehicle will be delivered to the address specified in the reservation.

Yes. Each vehicle listing will take you to a link that provides up-to-date information on pricing, availability, and reservations.

No, you do not need personal insurance to rent a car. The vehicle is already insured by Shift Rental Cars. When booking, you can choose from three protection plans—Premier (eligibility requirements apply), Standard, or Minimum—to obtain the level of protection that best suits you. On every trip, you will be covered by third-party auto liability insurance provided by Travelers Excess and Surplus Lines Company.. It also includes 24/7 support and roadside assistance.